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How We Handle Your Privacy

When you open an account with apk mawartoto, your personal information stays secure and separate from your gaming activity.

Account verification onlyPayment data encryptedNo third-party selling
apk mawartoto How We Handle Your Privacy
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Send a data-access or deletion request to our compliance team at [email protected]. We respond within 48 hours on business days. Include your account email and the specific data you want to review or remove.

Live Chat — Weekdays

Open the chat widget in the bottom-right corner of your account dashboard. Our team is available 09:00–21:00 Indonesia time, Monday to Friday, to explain what data we hold on your profile and how to request changes.

Account Settings

Go to Settings > Privacy & Data in your apk mawartoto profile to view your registered email, phone and name. You can update these fields directly or request full data deletion through the Privacy Request tool, which starts the formal removal process.

SECURITY AND RIGHTS

How We Secure Your Data

Account Password

Your login password is hashed using industry-standard encryption and never stored in plain text. We recommend a unique, 12-character password containing letters, numbers and symbols. If you forget it, use the 'Recover Account' link on login; we'll send a time-limited reset link to your registered email.

Payment Security

DANA, OVO, GoPay and QRIS deposits go through SSL-encrypted channels. We never see your payment app credentials; the transfer happens directly between your wallet app and our gateway. Withdrawal requests require email confirmation to prevent unauthorised cash-outs.

Cookie and Session Data

We use session cookies to keep you logged in and functional cookies to remember your game preferences (language, table limits). These expire after 24 hours of inactivity. Analytical cookies track page visits and crashes to help us improve the platform, but contain no personally identifying information.

Data Retention

Active account data is retained as long as your account exists. After you request account closure, we keep records for 7 years where local law requires it, then delete them. Transaction logs for DANA, OVO, GoPay and QRIS are retained for 5 years for audit compliance.

Access Your Information

You have the right to request a copy of all personal data we hold on you. Submit your request through Settings > Privacy Request, and we'll prepare a downloadable file with your identity details, transaction history, and account logs within 14 days.

Deletion and Correction

You can update your name, email and phone directly in account settings. To permanently delete your account and associated data, open a support ticket or use the Account Closure form in Settings. Closure is final; we remove your profile and gameplay history after the 7-year regulatory hold expires.

Privacy Policy Questions

No. We do not sell, rent or share your personal data with other platforms, affiliate networks or third-party advertisers. Your account information stays within apk mawartoto. We only share data with payment processors (DANA, OVO, GoPay, QRIS) to process your transactions, and with regulators where local law requires it.

Yes. Log into your apk mawartoto account, go to Settings > Privacy & Data, and select 'Download My Data'. You'll receive a file containing your identity details, verified email and phone, all deposits and withdrawals, and your complete game history. Download requests are processed within 14 days.

Use the 'Forgot Password' link on the login page. We'll send a secure reset link to your registered email address. The link expires in 2 hours for security. Create a new password, and you'll regain access immediately. If you no longer have access to your email, contact live chat with proof of identity.

Transaction records are stored for 5 years to comply with payment audits and local financial regulations. This allows you to verify historical deposits and withdrawals on your account statement. After 5 years, transaction logs are securely deleted, though your account remains active if you haven't closed it.

Go to Settings > Account Closure and submit a deletion request. We'll pause your account immediately and schedule permanent data removal. Depending on local law, we retain anonymised transaction records for 7 years, but your personal identity details are deleted within 30 days. Closure is irreversible.

No. Our cookies are first-party only — they function within our domain to keep you logged in and remember your game preferences. We do not plant tracking pixels on external websites. Analytical tools count your page visits on our site, but anonymously; they do not follow you elsewhere.

Email [email protected] with 'PRIVACY CONCERN' in the subject line. Our compliance team investigates within 48 hours. For urgent security issues (suspected unauthorised access), use live chat during weekday hours 09:00–21:00 Indonesia time, and we'll escalate to our security team immediately.